Delivering genuine improvements in efficiency is not easy. Populate can help you find ways to deliver
better value for money, by discovering and establishing better ways of working which improve
outcomes for your customers while reducing costs.
We believe in a helpful, hands-on approach to service improvement. We help our clients by getting
into the trenches, working together to fix problems and find solutions, manage risk proactively, and
drive rapid improvements in performance and effectiveness. When issues arise, we have the
pragmatism and agility to adapt our approach without losing sight of your priorities and objectives.
Results from our support to improve efficiency and service performance include:
Leading programme and project management support for large-scale Efficiency programmes, enabling one of our clients to achieve £40m efficiency savings over one financial year, and another to achieve £30m over three years
Redesigning “back office” functions supporting children's social care, education and regeneration, enabling efficiency savings and improved inspection outcomes
Redesigning customer service functions to achieve substantial improvements in customer feedback and reductions in complaints
Supporting clients in housing and regeneration to redesign their business processes and governance arrangements, enabling increases in affordable housing delivery, improved compliance with regulatory requirements and improved customer satisfaction